Cancel your order
Changed your mind? You have fourteen days after receipt to cancel your online purchase, without having to explain why. Look up your order below and we will sort it out in two steps.
Your order number is in your confirmation email. We also ask for your email address, so nobody else can cancel your order. No need to log in.
What happens next
- Your cancellation is registered the moment you confirm.
- The confirmation email goes out immediately, with date, time and a PDF with the return address and your products.
- You send the parcel back, preferably straight away and no later than fourteen days after your request.
- We inspect the parcel and refund you within three to five working days.
If you send back your entire order, you also get back the shipping costs you paid when ordering. With a partial return we do not refund them, because the shipment was simply made.
The costs of sending it back are for you, unless the product is defective or was delivered wrongly. Then we cover them. Keep your proof of shipment until you have received the money.
Do you have an account? Then you can also start from your order, with everything already filled in. It is not a requirement — this form works without logging in.
How the device needs to come back
You may try it out as you would in a shop: unpack it, hold it, set it up and take a number of shots. That is what the cooling-off period is for. Going further is allowed too, but then we deduct the loss in value.
To avoid any discussion about that, we use one clear limit: for a camera we count up to 200 shots as trying out. Above that we deduct the difference in current value. The same applies if something is missing or has been damaged.
- Everything that came with it goes back: battery, charger, caps, strap, cables and the box.
- The device is in the same condition as when you received it.
- Take out your memory card. We cannot be held liable for cards or photos that come along.
- Pack it sturdily enough to survive the journey, preferably in the box you received it in.
- Include the return form, or print it from the confirmation email.
- Keep your proof of shipment until the money is in your account.
Read what we apply per condition under product conditions.