Frequently asked questions Your answer, fast.

Yes. Every camera goes through our workshop before it goes on sale. We check the functioning, the glass, the sensor, the body and - where applicable - the shutter count. Whatever we find goes into the description.

Yes. We photograph every item individually. You buy exactly what you see, never a sample unit.

They are explained on the product conditions page. In short: the grade covers the exterior and the optics; the functioning must be in order at every grade.

Not every camera keeps track of it. Mirrorless cameras with only an electronic shutter have no mechanical part that wears, and older analogue cameras simply do not record it. Read more on the shutter count page.

Yes, 12 months as standard. New equipment carries 24 months. You can extend the warranty during checkout.

We aim to ship every order placed on a working day before 15:00 the same day. Within the Netherlands it usually arrives the next working day; delivery times to other countries depend on the destination.

Yes. Choose showroom collection in Geldermalsen at checkout. We will let you know as soon as it is ready.

Yes - call or email us and we will hold the camera for you until 17:00 on the agreed day. After that, the reservation lapses automatically, unless we agree otherwise.

Most cameras are margin-scheme products. We buy them from private individuals, so no VAT is charged on them - and there is nothing to reclaim. Items on which VAT is charged are marked as such on the product page.

14 days on online orders, counted from the day after receipt. Purchases in the showroom carry no cooling-off period.

Yes, as you would in a shop. For cameras we apply a limit of 200 shutter actuations; that is plenty to judge whether a camera suits you.

If you go beyond trying it out - a shoot, a holiday - it has been used: the right of return lapses, or we deduct the loss in value.

Return shipping is at your expense. We refund the purchase amount including the shipping costs you paid on the order.

No. The purchase and the trade-in are two separate agreements. You get the purchase amount back, but the traded-in equipment remains ours. Moreover, a purchase combined with a trade-in carries no cooling-off period.

We look at the model, the condition and what the camera is currently doing on the market. Our first offer is an estimate based on your description; after inspection we confirm it or adjust it.

You hear from us within two to three working days, usually sooner.

Then you see the adjusted offer with the reason attached. You may decline it - in that case we return your equipment free of charge.

Yes, if you use our shipping label. We choose the carrier and bear the transport risk. Do always keep your proof of handover, because that establishes that the parcel was actually taken in.

Within three working days after your equipment has arrived and been approved. If you visit the showroom, we pay out on the spot.

We focus on cameras, lenses and photographic equipment. Not sure whether something is of interest? Just ask - we will tell you honestly when something is not worth much.

Yes, in Geldermalsen. See the customer service page for the address and opening hours.

Come by the showroom. Call ahead if you want to see a specific camera, and we will have it ready for you.

Call 085 301 83 32 or email klantenservice@camera-tweedehands.nl.

Call or email us. We are happy to help.