Returns Easy to send back.

Look upOrder number and email address
TickWhat goes back
SendQR code, label, showroom or yourself
Money backWithin 5 working days of the check

Start your return

You get a QR code or label at once. You pay nothing now: we settle the return costs (NL € 6.95) with your refund. With a defect or a wrong delivery the label is free.

Or from your order.

Your cooling-off period

Ordered online? Then you have a 14-day cooling-off period, from the day after you receive it. Within that period you may withdraw from the purchase without giving a reason. After that you have another 14 days to send the camera back.

Bought in the showroom? Then there is no cooling-off period: there you could inspect and test the camera yourself.

What you may do with the camera

The same as in a shop: unpack it, switch it on, take a few test shots. For cameras we keep to 200 shots at most.

If you go beyond trying it out, or there is damage that was not there when we shipped it, we deduct the loss in value from your refund.

Return costs

How you send it back	Cost
With our label or QR code, Netherlands	€ 6.95
With our label or QR code, Belgium, Germany, France	€ 12.95
With our label or QR code, rest of the EU	€ 24.95
Dropping it off at the showroom	free
Sending it yourself	your own shipping costs

You pay nothing now: we settle the return costs with your refund. Is the product defective, damaged on arrival, the wrong item or not as described? Then the label is free. If it turns out to be fine when we check it, we still settle the return costs and tell you why.

Your money back

Within 5 working days after we have received and checked your return, via the same payment method as your order. If you send the whole order back, you also get your shipping costs back.

When returns are not possible

For purchases in the showroom.
For business purchases, unless we have agreed otherwise.
If you bought the camera in combination with trading in other equipment.

The form tells you right away if your order falls under this. If something is wrong with your camera, your warranty applies as usual.

Ordered before 8 November 2026?

Then your order is in our previous system and the form cannot find it. Email your order number to klantenservice@camera-tweedehands.nl and we will arrange your return.

Rather by email?

You may also report your return with the model form below. Using it is not required. Email it to klantenservice@camera-tweedehands.nl.

To: Camera-tweedehands.nl B.V., Kerkstraat 47-Bis, 4191 AA Geldermalsen, The Netherlands,
klantenservice@camera-tweedehands.nl

I/We* hereby give notice that I/we* withdraw from my/our* contract of sale
of the following goods:

Ordered on* / Received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

* Delete as appropriate.

The full rules are in our terms and conditions, articles 9 and 10.