Shipping Fast and insured to you.

When we ship your order

Ordered on a working day before 15:00? Then your order leaves the same day. Later, at the weekend or on a public holiday: the next working day.

We check every camera once more before it ships and pack it with care.

Shipping costs

You see the current cost in the last step of checkout, before you pay. Delivery to a parcel point is possible too, at the same price.

Outside the EU, import duties and local VAT may apply. Those are for the recipient.

Insured on the way

We ship with tracking and insurance. While your parcel is on its way, it is our risk: if it gets damaged or lost, we sort it out.

One exception: if you ask the courier to leave the parcel somewhere anyone can reach (front door, garden, shed), the insurance lapses from that moment. A locked letterbox or parcel box does count.

Tracking your order

As soon as your parcel is registered, you get an email with a tracking link.

Collecting from the showroom

Choose collection at checkout and a time slot that suits you. Bring your order number and a form of ID.

Something wrong on arrival?

Check your camera carefully right away: does everything work, is there any damage, is it the right model.

Report transport damage or immediately visible defects within 7 days. Then we can still hold the carrier responsible. Email klantenservice@camera-tweedehands.nl with your order number and a photo.

Sending something back?

Everything about the cooling-off period, return costs and registering your return is on Returns.